Human factors skills | Human Factors Skills for Healthcare Instrument (HuFSHI) pilot items | Human Factors Skills for Healthcare Instrument-Auxiliary version (HuFSHI-A) pilot items |
---|---|---|
Care | Constructively managing others’ negative emotions at work | When my colleagues are upset, I can help them calm down |
Communication/teamwork | Requesting help from colleagues in other professions | *I can ask colleagues from other professions for help if I need it |
Communication | Communicating effectively with a colleague with whom you disagree | *When I disagree with a colleague, I can still work well with them |
Leadership | Prioritising when many things are happening at once | *When many things are happening at once, I can work out what needs doing first |
Teamwork | Speaking up as part of a team to convey what you think is going on | I can speak up when I am part of a team to say what I think is going on |
Decision making | Involving colleagues in your decision-making process | *When making decisions, I can ask my colleagues for help and advice |
Decision making | Dealing with uncertainty in your decision-making process | When I am not sure what to do, I can still make a decision |
Situational awareness/teamwork | Asking other team members for the information you need during a busy ward environment | *I can ask colleagues for things I need, even if they are busy |
Leadership | Recognising when you should take on a leadership role | I know when I should take the lead in a team |
Situational awareness | Monitoring the ‘big picture’ during a complex clinical situation. | Even when things are very busy, I can remember the goals for my team |
Situational awareness | Anticipating what will happen next in clinical situations | I can think ahead, about what might happen next at work |
Teamwork | Working effectively with a new team in clinical situations | I can work well with new teams I have not worked with before |
Leadership | *Re-allocating tasks between members of your team as required | *I can reassign tasks between members of my team when some people are busier than others. |
Communication | *Summarising critical information for a structured handover | *I can choose the key facts I need to tell a colleague during a good handover |
Decision making | *Making critical clinical decisions under pressure | *When I am under pressure, I can still make important decisions |
Care | *Using effective coping strategies when experiencing stress in a clinical environment | I can stay calm and do my job even when I am under stress. |
Communication/teamwork | *Providing constructive feedback to colleagues about their performance | I can give my colleagues feedback that helps them do their jobs better |
Care | *Acting with compassion towards patients even when stressed | I can show patients that I care about them, even when I am under stress. |