|People||• Identify all staff who have contact with patients and their relatives. Consider:|
o Consider knowledge, skills, and attitudes needed to act in the crisis.
o All hours and days of the week.
o All aspects of a hospital stay (diagnosis, treatment, administration, catering, etc.).
o What should they be able to do?
o Do they have the right attitude for the work they are doing?
• How many people of different professions do you need for the task, and where do they need to be?
o Who are your reserves (clinical staff as well as facilitators) if people get ill and how do you activate them?
• Are the people involved clear about the tasks that they need to do? Do they agree with these expectations?
o Where can they get task-oriented help?
o Where can they get help on a personal level?
o What do they do if the situation gets out of control (getting help, escaping, etc.)?
o What can you do to support them with the emotional strain?
|Tasks to be done||• What tasks in relation to diagnosis, interventions, and care need to be prioritised?|
o In preparation of receiving patients
o During treatment
• What are the important tasks beyond the interaction with the patient?
o Infection control
o Co-ordination with other people and departments
• How does personal protective equipment (PPE) affect the task?
o Time for donning and doffing
o Are there limitations to psychomotor activities?
o Is sensory input impaired (e.g. do people need to speak louder)?
o Is there need for additional storage and waste space?
• How do you implement the individual tasks? These aspects are inspired by the Functional Resonance Analysis Method (FRAM) 
o What triggers an action?
o What is the expected outcome of the action (e.g. more information, a treatment step implemented)?
o Will the outcome of the task meet its requirements? Is the outcome of too high or low quality compared to the resources available and is it on time?
o What needs to be done before you can even start the task?
o What resources are needed whilst the task is running?
o What is the timeframe (e.g. duration, sequence)?
o What guidance is there for the task (both official and unofficial practice)? Are different sources of guidance aligned (e.g. do the guidelines reflect clinical practice)?
|Context||• Where would patients, relatives, and healthcare professionals meet?|
• Will the environment support patients and healthcare professionals psychologically?
• Will the environment support the task? 
• Is all equipment available and in the right place?
• How can missing equipment be found?
• What is the backup plan?
• Is it easy for patients, relatives, staff, and potential volunteers to find where they need to go?
|General points||Remain vigilant for any issues that come about in relation to managing COVID-19, and consider who you should inform about any possible insights|
• Different priorities and wishes between people
• Agreements made and ways to find the agreements
• Challenges of implementing the procedures into practice
• Adaptations and refinements of procedures on the fly
• Equipment needed
• Be resourceful with equipment and material
• Concerns of the healthcare professionals