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Table 6 Technical and logistic problems and its possible solutions

From: A practical guide for translating in-person simulation curriculum to telesimulation

Problem Solution
Students could not connect at the time they were scheduled • Students were contacted individually by the secretary of the program, who assigned them a different time and group. In cases where several students experienced the same connection difficulties, they were all scheduled to be the last group of the day
Students enter the Zoom™ meeting and got disconnected or had Internet problems • Students were instructed to reconnect to the Zoom link via the Moodle platform
Students connecting twice simultaneously using the Internet browser version and the Zoom™ application • The Zoom operator ejected the students (the 2 duplicates) and told them to wait for the Zoom application to start without clicking the browser version link
SPs and instructors could not connect at the time they were scheduled • The operator moved the backup SP and/or instructor in the room, and the nonavailable one became the backup when he got power back and join the Zoom meeting
SPs and instructors enter the Zoom™ meeting and got disconnected or had Internet problems • The operator moved the backup actor and/or instructor in the room
The main Zoom™ operator could not connect and open the meeting •A generic account for the simulation center was created. This account was used by the Zoom operator to create the links for the telesimulation activities. Other team members with access to the generic were given the co-host role, which allows them to open the meeting in case that the main Zoom operator had connection issues
The main Zoom operator got disconnected or had Internet problems • For each telesimulation activity, two operators were assigned. One acted as the main operator and the other as backup